Handles inbound and outbound collections conversations across voice, SMS and chat, verifying identity, explaining balances, taking payments and arranging plans within pre-approved policy bands, and escalating sensitive situations to humans.
Full spec in reviewSemi-autonomousComplexity: High
The full specification - workflow, tools, guardrails, handoffs and evaluation set - is in review and will replace this page when published.
What it does
Verify right-party contact and identity
Deliver required disclosures (mini-Miranda)
Negotiate payment plans or settlements within policy band using affordability models
Capture payments and promises-to-pay
Detect hardship, bankruptcy, deceased or dispute cues and hand off to a human
Systems and data it works with
Voice AI platform (e.g., Prodigal proAgent, Skit.ai)