Answers borrower questions and executes routine servicing actions across chat and voice: balances, payment history, repayment plan explanation, servicer identification, payment changes and document requests.
Full spec in reviewSemi-autonomousComplexity: Medium
The full specification - workflow, tools, guardrails, handoffs and evaluation set - is in review and will replace this page when published.
What it does
Authenticate and retrieve loan, balance and payment data
Explain current repayment plan and interest accrual
Process payment-date changes, extra-payment allocation and payoff quotes
Identify servicer and route cross-servicer issues
Detect complaints, hardship or federal-rights invocations and escalate to a human
Systems and data it works with
Servicing platform
StudentAid.gov/NSLDS integration for federal loans